I can't believe they gave me a headset without a lifter. I couldn't order this fast enough. Now I can answer my phone anywhere in the office. I don't have to be at my desk and manually lift the handset out of the cradle.
I called about an issue that I was having with the lifter. I spoke with a great rep in regards to resetting, warranty and replacement. He was very knowledgeable helped me to determine what the next steps were and how to go about them. I received my replacement very quickly and am very happy with the pricing!
My office recently purchased the headset and lifter for me. I LOVE it. It works exactly as advertised. The phone can still be answered manually with the handset by someone not wearing the headset without issue. I took me a few days to get everything set up correctly with the help of the online manual and a phone call.
I have had this for a few years and until today when it quite working I didn't realize how dependent I am on it. Has worked very well and has been very dependable. With as much use as I give this I'm not surprised it finally wore out.
We have used this model for our call center since we stood up six years ago. No issues. You have work with the type of phone you're using to ensure it sits properly, and also experiment with the three lifter height levels.
Received my replacement lifter a week ago and was thrilled to be able to use my headset again. The second day of use, the phone rings and I hit the button to answer the call and the receiver automatically lifts and then immediately drops back down. This has happened several times over the last week. I have adjusted the lift level and I'm still having the issue when I answer more than a couple of calls in a row. It seems to work fine for occasional use when I am away from my desk, but I need to manually lift the receiver if I am at my desk. For the cost of the entire unit, I don't think I would make this purchase again just for the occasional convenience.